Privacy Policy

This privacy policy was last updated on 1st October 2015.

*All capitalized terms, unless otherwise defined herein, have the corresponding meanings set out in our terms & conditions.

*This privacy policy forms part of our terms & conditions, and the provisions set out herein apply equally to this privacy policy.

Background

Your privacy is important to us. We have developed this privacy policy (our “Privacy Policy”) to explain how we collect, use, disclose, transfer and store your information when you visit our Website.

This Privacy Policy recognizes the important principles for the protection of personal information in respect of commercial activity, including those set out in the Personal Information Protection and Electronic Documents Act (Canada). This Privacy Policy has also been drafted in consideration of recent developments in Canadian anti-spam legislation.

We encourage you to carefully review our privacy practices, as outlined below, and contact us if you have any questions or concerns.

Use and Consent

By visiting our Website, you accept and consent to the practices described in this Privacy Policy. For certainty, by using our Website, you will be deemed to have given your permission for us to collect, use, disclose, transfer and store your information in accordance with this Privacy Policy. You may withdraw your consent to the practices described in this Privacy Policy at any time by contacting us.

If you do not agree with, or if you withdraw your consent to, the practices described in this Privacy Policy at any time, you must immediately cease using and accessing our Website and any content, services or products contained in or available from our Website.

Collection of Information

We may collect the following types of information in relation to your use of our Website:

•Website activity: Data about your browsing activity on our Website;

•Device and browser information: Technical information about the device or browser you use to access our Website (e.g. your device’s IP address, and in the case of mobile devices, your device type and unique identifier, such as an Apple IDFA or Android Advertising ID), etc.);

•Contact Information: Your name, email address and phone number, if you choose to provide such information;

•Account Information: If you open an account, we will collect your username and a password and other information necessary to open and access your account;

•Customer Service Information: Any information you provide to customer service, including survey responses;

•Financial Information: Your credit card number or other payment account information – this financial information is collected directly by our payments processor and is not stored by us or on our Website; and

•Third party information: Any additional information about you from third party sources, where we have the rights to do so.

Use of Information

We may use the information we collect on our Website to:

•provide our services and customer support;

•collect fees and troubleshoot problems;

•prevent potential fraud and enforce our terms & conditions;

•customize, measure, and improve our Website and services;

•modify our marketing efforts according to your preferences; and

•upon receiving your consent, contact you by email or phone to discuss your account or our services, including to market our services to you.

Disclosure of Information

We may disclose your personally identifying information (your “PII”):

•To our service providers: Companies we contract with who help with various parts of our business operations (e.g. FedEx). We require that our service providers use your PII only in connection with the services they perform for us;

•To your service providers: Companies under contract with you or acting on your behalf who handle data (e.g. customer lists) on your behalf;

•To our subsidiaries and related companies;

•In connection with legal proceedings: When we are under a legal obligation to do so (e.g. to comply with a binding order of a court, or where disclosure is necessary to exercise, establish or defend our legal rights or the legal rights of our advertisers or any other party;

•In connection with a sale of our business: If a third party acquires some or all of our business or assets.

We also share technical information that we collect about your browsing habits and your device (e.g. data relating to our cookies, tracking pixels and similar technologies, etc) with advertising companies in the digital advertising ecosystem. This enables them and us to target advertisements that are more relevant to your experience and preferences.

Finally, we may disclose aggregated, anonymized information to our advertisers and other parties.

Unless otherwise stated in this Privacy Policy, we do not disclose your PII for purposes other than those for which it was collected unless we have received your consent or such disclosure is required by law.

Remarketing

We engage in remarketing, which is conducted on our behalf by a third-party supplier.

Cookies and Related Technologies

Our Website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our Website uses cookies dropped by us or third parties for a variety of purposes, including to operate and personalize our Website to enhance your experience. We may also use Cookies to track how you use our Website to target advertisements to you on other websites. We use third-party vendors, including Google and AdRoll, to track your movement on our Website as well as to show our ads on other websites.

Most internet browsers accept cookies automatically. You may disable cookies on your internet browser, but that may limit your use of some of the features on our Website.

Opting Out

We recognize the importance of your online privacy, so we offer you the following options for controlling the targeted ads you receive and how we use your data for such purposes:

•Opt-out of receiving targeted ads served by AdRoll: You can opt-out of receiving targeted ads served by AdRoll or on our behalf by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt-out again. Further, if you use multiple browsers or devices you will need to execute this opt-out on each browser or device. If you opt-out, we may collect some information about your online activity for operational purposes (e.g. fraud prevention), but we will not use this information for the purpose of targeting ads to you.

•Opt-out of receiving targeted ads served by AdRoll and other advertising companies: AdRoll is also a member of the Network Advertising Initiative (“NAI”) and adheres to the NAI Code of Conduct. You may use the NAI opt-out tool here, which allows you to opt-out of seeing targeted ads from AdRoll and from other NAI-approved member companies.

•Opt-out of Google’s use of cookies: visit the Google advertising opt-out page.

Retention of Information

We do not retain PII longer than necessary for the purposes outlined in this Privacy Policy or to meet legal requirements.

Foreign Data Protection Laws

We may transfer the information we collect to countries other than the country where we originally collected it for the purposes of storage, data processing and providing our services. You may also access our Website from various countries around the world. In these instances, we will take reasonable steps to ensure your privacy rights continue to be protected in accordance with this Privacy Policy, but these countries may have distinct and dissimilar data protection laws.

Payment Information

The payment information you submit when purchasing products on our Website is secured, handled and stored entirely by a reputable third-party payment processor. We currently use Authorize.net as our payment gateway.

Responsibility for Information Collected on the Website

Except as otherwise stated in this Privacy Policy, we control the information collected on our Website. Please see our terms & conditions for our pertinent corporate information.

Accurate Records

We aim to keep our information as accurate as possible. If you would like to review or change the details you have supplied with us, please contact us.

Links to Other Websites

This Privacy Policy outlines the privacy practices for our Website. Our Website may contain links to other websites, which are for your convenience only and do not constitute our endorsement, recommendation or approval of these other websites. While we attempt to ensure these other websites are relevant and appropriate, we do not control the content and practices of these websites. Each of these websites is responsible for maintaining their own independent privacy policy. Once you link from our Website to another website, you are subject to the privacy policy applicable to that website. We encourage you to consult the privacy policy applicable to each website you visit, especially if you share personal information.

Security on the Internet

We apply technical, administrative and organizational security measures to protect the information we collect, including your PII. While we are committed to maintaining and protecting your privacy when you visit our Website, you should be reminded that the internet is not a completely secure medium. Therefore, your privacy cannot be guaranteed when you visit a website or communicate online. While we make efforts to safeguard and protect online data, we assume no liability for and cannot absolutely guarantee against data corruption, interception, delay or other unauthorized theft or misuse.

Whenever you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Are Children Allowed to Use hilltop-tree-delivery.com?

If you’re under 18, you may use hilltop-tree-delivery.com only with the involvement of a parent or guardian.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Copyright

All content included in or made available through hilltop-tree-delivery.com, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is property of hilltop-tree-delivery.com or its content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content included in or made available through hilltop-tree-delivery.com is the exclusive property of Hilltop Farm Forestry Group Inc. and protected by Canadian and international copyright laws.

Revisions to Privacy Policy

This Privacy Policy may be revised from time to time to ensure compliance with applicable privacy legislation and any changes to the products or services offered on our Website. Please refer to our Privacy Policy on a regular basis to ensure you are aware of any revisions. Your use of our Website after revisions have been made to our Privacy Policy signifies your agreement and consent to such revisions.

If we make any material change to this Privacy Policy, we will provide notice on our Website or by other means, as appropriate.

Privacy Questions – Contact Us

If you have questions or concerns about our Privacy Policy or if you would like to access your personal information or make a complaint about a possible breach of local privacy laws, please contact us.

All communications we receive are examined and replies are issued, where appropriate, as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. Upon request, we will endeavor to provide you with information about the appropriate complaint process which may be applicable to your circumstances.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Contact Us

If you have any questions or concerns, please contact us on (+1) 866-279-4691 or email info@hilltop-tree-delivery.comcom